FREQUENTLY ASKED QUESTIONS
For other questions about OUR PRODUCTS, please click here. If you would like to learn more about the NATURAL INGREDIENTS that we use in our products, we also have a small list here.

If you can't find the answer to your question or concern, please feel free to contact us and we'll be glad to help you out.
ORDERING / PURCHASING
You can find and buy our products through the following channels:

  1. You can order online through our website.
  2. Like our Facebook page and follow us on Instagram to get updates and catch our roadshows and exhibits near your area.

Be a member to enjoy 10% discount on all regular priced items plus 20% discount on your birthday month.

There are 2 ways to be a member:

  1. Spend S$200 within 3 months (dates on the receipt should be within the last 4 months to be considered) and send your receipts to info@humannature.com.sg, or
  2. Spend S$100 in a single receipt. The system will upgrade your membership status automatically right after the successful payment.
All orders made online through www.humannature.com.sg can be paid using any of the following payment options:

  1. Credit Card - We use the PayPal gateway for credit card payments and PayPal accepts Visa, Mastercard, Discover Network and American Express. From our checkout page, you will be redirected to the PayPal site to process your credit card payment. Human Nature Singapore does not retain any credit card information.
  2. PayPal - From our checkout page, you will be redirected to the PayPal site to login to your PayPal account and process your payment.
  3. Bank Fund Transfer - We will provide you with our bank account details upon checkout and in the order confirmation email. Please email us at info@humannature.com.sg after you have made payment, quoting your Human Nature Singapore invoice number and the bank transaction reference number. Payment via bank transfer must be made within 3 days from the date of order, otherwise the order will be automatically deleted from the system.
We use the PayPal gateway for credit card payments and PayPal uses the latest web security to process credit card payments. From our checkout page, you will be redirected to the PayPal site to process your credit card payment. Human Nature Singapore does not retain any credit card information.
Yes, it’s safe. Our website is protected with robust hardware and software security systems and is regularly tested for vulnerabilities by SiteLock and Positive SSL, to ensure that your account information and payments are kept secure.
We want the absolute best product experience for all of our customers and will happily replace any faulty or less than perfect item absolutely free of charge. Just get in touch by emailing orders@humannature.com.sg within 7 days from the date you received our product with the following information:

  • Your name, mailing address, and invoice number
  • Photo of the item for exchange (including the batch code and expiry date stamped on the product label)
  • Reason for the return

If you change your mind about what you bought and would like to exchange it for a different shade or variant, please email us the information above within 7 days from the date you received the product, ship it back to us in saleable condition, and we will happily ship out a replacement.

We regret that we are unable to refund your original shipping charges.
Description Cost
Orders below S$80 S$4.90
Orders $80 and above FREE
Next Day Delivery Additional S$1.00
Next Day Delivery with Time Preference Additional S$2.00

Orders received before 11:00 AM on given business day will be processed on that day. It takes 2-3 business days to get your orders shipped to the delivery address unless you opted for next day shipping.

Shipping * Total Time
Regular Shipping 2-3 business days
Next Day Shipping 1 business day

* This schedule applies for orders placed before 11:00 AM on a business day. Please add another day if order placed after 11:00 AM.
Yes, we can! To lessen our carbon footprint, we only send the invoice via email to you.

If you're ordering online, here's how to send your gift:

  1. On the checkout page, key in the recepient's address.
  2. Continue with your checkout process as usual, and we'll ship your gift for you, hassle-free!
As soon as you notice something amiss with your order, simply email us at orders@humannature.com.sg, within 24 hours of receiving your purchase. We will speedily investigate and replace the item/s at no additional cost. To avoid undue inconvenience for you, we encourage you to check your purchase as soon as you receive it.
No worries, just notify us via email orders@humannature.com.sg so we can fix it and you can shop!
We will send you an email when your order is on its way. The email will contain the order tracking number and the link to our third party courier company where you could use the tracking number to get delivery updates. You may also contact us via email orders@humannature.com.sg.
Don't panic! If you forgot your password, just go to our shopping cart homepage, click "Log-in to your account" on the menu bar, then click "Forgot Your Password". You will be asked for your registered email address, and we will send you a new password to your email.

If you still cannot access your account, email info@humannature.com.sg so that we can assist you personally.
ADVOCACY
In the Philippines, Human Nature works with citronella farmers in Brgy. San Jose, Impalutao, and Imbayao in Bukidnon with the lemongrass farmers in Cauayan, Negros Occidental, with the VCO farmers in GK Immaculate Concepcion Village in Iloilo, with the soybean test plots and the passion fruit and sunflower test plots in GK Pueblo Antonio Village in Catigan, Davao City. We are building and developing partnerships with more farming communities every year!
All our products go through safety assessments by industry experts and thorough clinical studies evaluated by independent third party labs.

Additional checks are conducted for breakthrough products such as hypoallergenic evaluation, SPF testing, and efficacy testing to ensure you get genuinely natural, safe products.
Human Nature is a social enterprise. Our affordable prices have been achieved because we made a decision to greatly reduce the usual profit margins. Our ingredients are the same as those in much higher priced brands. But many of us can only make the choice to buy what is good for us and good for the environment if the price of natural products drops dramatically. We also do not incur the high costs of advertising and costly retail stores allowing us to pass on our savings to the consumers.

Rather than trying to maximize profits like most businesses, we aim to optimize them, considering what is best for people, especially the poor, in all our decisions.